Privacy Policy

Privacy Policy for Nerdy ERP


Effective Date: September 09, 2025

Nerdware EG ("we," "us," or "our") operates Nerdy ERP, a subscription-based SaaS (Software as a Service) platform designed to help companies manage resources such as HRM, Accounting, Project Management, Products and Services, POS and Warehouses, CRM, Support, real-time messaging, and advanced reporting. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and any related features (collectively, the "Services").

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services. We may update this Privacy Policy from time to time, and we will notify you of significant changes by posting the revised policy on our website and updating the effective date. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.


1. Information We Collect

We collect information to provide, maintain, and improve our Services. The types of information we may collect include:

  • Personal Information: This includes data that identifies you or your users, such as names, email addresses, phone numbers, job titles, company names, and billing information (e.g., credit card details or other payment methods) provided during account registration, subscription setup, or support interactions. For subscription-based access, we collect payment details to process monthly or package-based subscriptions and ensure uninterrupted service. Failure to pay may result in subscription suspension or termination, as outlined in our Terms of Service.

  • Business and Usage Data: As an ERP system, we collect data related to your company's operations, including HR records (e.g., employee details), accounting entries, project tasks, product inventories, sales data, customer interactions via CRM, support tickets, warehouse logistics, and chat messages. This also includes usage analytics, such as login times, feature access patterns, IP addresses, device information (e.g., browser type, operating system), and interaction logs to monitor and optimize performance.

  • Automatically Collected Information: When you use the Services, we may automatically collect data through cookies, web beacons, and similar technologies. This includes session data, referral sources, and preferences to enhance user experience and security.

  • Third-Party Data: If you integrate third-party services (e.g., payment gateways or APIs), we may receive information from those sources as necessary to facilitate the integration.

We do not knowingly collect personal information from children under 13 years of age (or under 16 in certain jurisdictions). If we learn that we have collected such information without parental consent, we will delete it promptly.


2. How We Collect Information

  • Directly from You: When you create an account, subscribe to a package (e.g., monthly plans), upload data, submit forms, or communicate with us via support or chat features.

  • Automatically: Through your interactions with the Services, such as browsing, using modules, or generating reports.

  • From Third Parties: From payment processors (e.g., for subscription billing), analytics providers, or business partners, always in compliance with applicable laws.


3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and Maintaining Services: To deliver core functionalities like HRM, Accounting, Project Management, and real-time messaging; process subscriptions and payments; and prevent service interruptions due to unpaid monthly fees.

  • Improving and Personalizing: To analyze usage patterns, develop new features, and customize reports or dashboards based on your data.

  • Billing and Account Management: To handle subscription packages, invoice generation, payment processing, and notifications about upcoming renewals or potential suspensions for non-payment.

  • Communication: To send service-related emails (e.g., updates, security s), respond to inquiries, and provide customer support.

  • Security and Compliance: To detect and prevent fraud, unauthorized access, or violations of our Terms of Service; comply with legal obligations; and enforce subscription terms.

  • Marketing and Research: With your consent, to send promotional materials about Nerdy ERP updates or related services. We may also use anonymized data for internal research or aggregated reporting.

We process data on a lawful basis, such as your consent, contractual necessity (e.g., for subscription fulfillment), or legitimate interests (e.g., security).


4. Sharing Your Information

We do not sell your personal information. However, we may share it in the following limited circumstances:

  • Service Providers: With trusted third parties who assist us in operating the Services, such as cloud hosting providers (e.g., AWS), payment processors (e.g., Stripe), analytics tools (e.g., Google Analytics), or security firms. These providers are contractually obligated to protect your data and use it only for the specified purposes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

  • Legal Requirements: If required by law, court order, or government authority, or to protect our rights, users, or the public (e.g., in response to a subpoena).

  • With Your Consent: For any other purpose with your explicit approval.

We ensure that any international data transfers comply with applicable regulations, such as EU GDPR Standard Contractual Clauses or equivalent safeguards.


5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption for data in transit and at rest, access controls, regular security audits, and employee training. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users as required by law.


6. Your Rights and Choices

Depending on your location (e.g., under GDPR, CCPA, or similar laws), you may have rights regarding your personal information, including:

  • Access and Correction: Request a copy of your data or update inaccuracies.

  • Deletion: Request removal of your data, subject to legal retention requirements (e.g., we may retain billing records for accounting purposes).

  • Opt-Out: Withdraw consent for marketing communications or certain data processing.

  • Portability: Receive your data in a structured format.

  • Objection: Object to processing based on legitimate interests.

To exercise these rights, contact us at privacy@nerdware-eg.com. We will respond within the legally required timeframe (e.g., 30 days under GDPR). For subscription management, you can access your account settings to update payment details or cancel, but note that cancellation may lead to service suspension and data retention for a grace period.

You can also manage cookies and tracking via your browser settings, though this may affect Service functionality.


7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. For active subscriptions, we keep data to provide ongoing services. Upon cancellation or non-payment leading to suspension, we may retain data for a reasonable period (e.g., 30-90 days) for reactivation or legal reasons, after which it is securely deleted or anonymized.


8. International Users

Our Services are hosted in Egypt. By using the Services, you consent to the transfer, storage, and processing of your information in this location, which may have different data protection laws than your jurisdiction.


9. Changes to This Privacy Policy

We may revise this policy to reflect changes in our practices, technology, or legal requirements. We will post updates on our website and notify you via email or in-app s for material changes. Review this policy periodically.


10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Nerdware EG
74 Al-Nuzha Street, Inside Al-Ma’ar Building, 12th Floor, Office 133, Heliopolis, Cairo, Egypt 11757
Email: privacy@nerdware-eg.com
Phone: +201050922099

For complaints, EU users may contact their local data protection authority.

This Privacy Policy is governed by the laws of Egypt, without regard to conflict of law principles.